Comments on: Big business working like small business in Social Media http://techburgh.com/blog/2008/11/30/big-business-working-like-small-business-in-social-media/ TechBurgh - Relevant Tech. News. Reviews. Views. PodCasts Wed, 17 Mar 2010 02:51:57 -0400 http://wordpress.org/?v=2.9.2 hourly 1 By: Beth Harte http://techburgh.com/blog/2008/11/30/big-business-working-like-small-business-in-social-media/comment-page-1/#comment-586 Beth Harte Sun, 30 Nov 2008 18:03:01 +0000 http://techburgh.com/blog/2008/11/30/big-business-working-like-small-business-in-social-media/#comment-586 Hi Andy, thanks for picking up my post! It would never be my intention to slam a company just to get what I wanted. I had no clue that Best Buy was even on Twitter until my 3rd attempt to get my issue solved. Oddly enough, it wasn't even a thought to check Twitter until my 3rd attempt. I guess as a consumer I still don't even think to check online first. :) <br><br>Their community manager did a wonderful job, but so did the manager at the Best Buy store. In fact, the folks at Best Buy in King of Prussia, PA had NO idea that I was even working with Best Buy corporate online, nor did they even know that Best Buy was on Twitter (in fact, they didn't even know what Twitter was!). <br><br>I like that social media is somewhat forcing big companies to act like mom & pop stores again, but I often wonder what happens to the customers that aren't online or using Twitter...do they get stuck with less than stellar customer service?! Hi Andy, thanks for picking up my post! It would never be my intention to slam a company just to get what I wanted. I had no clue that Best Buy was even on Twitter until my 3rd attempt to get my issue solved. Oddly enough, it wasn't even a thought to check Twitter until my 3rd attempt. I guess as a consumer I still don't even think to check online first. :)

Their community manager did a wonderful job, but so did the manager at the Best Buy store. In fact, the folks at Best Buy in King of Prussia, PA had NO idea that I was even working with Best Buy corporate online, nor did they even know that Best Buy was on Twitter (in fact, they didn't even know what Twitter was!).

I like that social media is somewhat forcing big companies to act like mom & pop stores again, but I often wonder what happens to the customers that aren't online or using Twitter…do they get stuck with less than stellar customer service?!

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