fix: Adobe AIR Install Problem

fix: Adobe AIR Install Problem

Posted by Andy Quayle
December 28, 2008

Adobe AIR

Image via Wikipedia

While upgrading Adobe AIR (Adobe Integrated Runtime) yesterday I came across an issue. While trying to install a new version of AIR the installer told me that I didn’t have permission and to contact my administrator. I’m the administrator! It also made mention of Error #0

“An error occurred while installing Adobe AIR. Installation may not
be allowed by your administrator. Please contact your administrator”

I’ve fixed this before and I finally remembered how I did it.

The problem isn’t very well documented, I didn’t see it anywhere on the Adobe site so I thought I’d write this myself for you reference and mine.

The problem is that on Windows XP AIR doesn’t correctly uninstall the older version and kind of gets stuck. Yes, you may have removed it from the Add/Remove Programs in the Control Panel but it’s still lingering in the system.

You need to download the Microsoft Cleanup Application [here]

Install it, look for it in your Start Menu (it’s not under a folder) and run it

When your list of installed applications appears find Adobe Integrated Runtime and click remove.

This will remove AIR from your system completely.

Now go to Adobe’s AIR Download site, download the latest version and install it. [here]

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Andy was born in the Isle of Man and currently lives in Pittsburgh. Known globally as a willing source for tech news and views, Andy takes great pride in consultation and education. Should his schedule permit, Andy is available to help you with your SEO and Web Analytics needs.

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  • Very cool Andy, it helped my friend Mari - she's all fixed up and ready to Tweet! Thank you so much!
  • Thanks for the handy hint. However, I'm a bit concerned about what will happen to end users when there's and AIR update - will they have to go through this rigmarole? I haven't actually investigated this myself, just a thought. But app and AIR updates is one of the reasons why we haven't gone down the route of installing AIR apps on a user's box. Instead, we install the AIR app on our Citrix servers like a normal thick client.
  • Andrew
    Check something for me, this is how I fixed this problem...
    In your Windows/System32 directory, check to see if you have a file called 'msiexec' with no file extension and a size of '0 bytes'. Rename the file to 'msiexec.old' and try again...
  • banitacreek
    Hi! I had the same issue, fixed it, and forgot how too. But I am running Mac OS X. Any suggestions?
  • Sorry - I have no idea about the MacOS Fix :(
  • mike
    Did you ever resolve this issue of removing Adobe AIR from OSX so that you can do a clean install. I am experiencing the same problem, I am now stuck at the same point.
  • @Ohknow
    I think i fix that problem with Adobe Air, when you uninstall Adobe Air, delete also the user data for it as well. :) then install it again. it should work ok.
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