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This kind of goes along with the "IBM: 1 in 5 employees are in India" post.

Apparently firms operating in international markets, and more specifically IT firms, are not only teaching their support staff English (which is a good start) but they’re teaching them colloquialisms, sarcasm and cultural communication norms.

How about just hiring local support?

Yes, it’s a good thing they’re making the effort but surely they need to reexamine their priorities?