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With the rise of e-commerce, cyber security should be at the forefront of any good business plan. You must be able to keep your business’ and your consumers’ information safe from cyber harm. Here are several options to consider to keep your customers’ information safe and secure.

Anti-Malware Software

A decade ago, American companies relied on anti-virus software to prevent computer infections. At the time, a computer virus was one of the worst threats against a company and the privacy of its customers. Although many anti-virus programs work well, viruses are no longer the only threat toward maintaining a secure system.

Adware and spyware can sometimes slip by a virus detector — and these threats are a little more insidious than a traditional virus as they quietly attack your computer. Whereas adware is more of a nuisance than a nefarious threat, spyware can set up camp in your browser, allowing it to collect private account numbers and passwords. An antivirus software with malware protection offers you a much better chance of protecting your company and your clients from cyber attack.

Cloud Network Security Groups

Similar to a firewall, a network security group permits your company to block some of the information contained within your public cloud from getting out of your physical location. Working closely with cloud administrators, these network security groups create access controls in a public cloud configuration for networks, meaning that your admins have the capability of setting up a sect of instances with internet access as a demilitarized zone (DMZ). As this occurs, the network security group also ensures that the tiers of back-end cloud instances are only communicating with each other and only interacting with predetermined ports or instances that rest within the DMZ.


Extranets are a form of computer security that work similar to a Virtual Private Network (VPN), but they are better intended for B2B and B2C companies. Extranets employ different security measures to make sure any exchange of information is safe through features like firewalls and user authentication.

For example, during a B2B exchange, a company’s suppliers may use an extranet to gain access to their server. While they are accessing the server, they are isolated from all other internet users. For consumers, an extranet enables them to log into their business’ portal without making sensitive information vulnerable.

Cloud Services

Alhough some questions still surround the security of cloud computing and cloud services, most cloud companies have bank-grade protection and are more secure than on-site solutions. For example, if you want to convert your business’ customer service center to a cloud contact center, your important information may be more secure. Instead of using your IT department’s time to make updates and patches on your internal security along with their other jobs, a cloud contact center’s only job is to make sure the service is working and is secure.

To ensure that your business and your customers are secure, use any or all of these practices to forge a well-defined security strategy with the right technology and protection for you.